Cancellations & Returns
Q. If I request for a replacement, when will I get it?
A. Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Q. Can items be returned after the time period mentioned in the seller’s
A. No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.
Q. What should I do if I have an issue with my product after the return
A. You can get in touch with the brand or an authorized service
centre of the brand to claim the warranty for your product (wherever
Q. When are refunds given?
A. Refunds are given when:
- The seller cannot provide a replacement
- A dispute has been ruled in your favor in-line with Buyer Protection
- Sellers allow refunds on select categories under certain conditions
Please check the seller’s Returns Policy on the product page for more details.
Q. How long does it take to cancel an order?
A. Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.